| Issue ID | 1149833 |
| Internal NHTSA # | 10676289 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E500 |
| Model Year | 2004 |
| File date | 05/01/15 |
| Component | SERVICE BRAKES |
| Product type code | VEHICLE |
| Description of the problem | Benz2004 e500. Original owner/55k miles. Driving back from a long road trip, the "service brake" message came on. Thinking it was just the pads, thought we could reach home. Later, we realized what a dangerous thing we had done, by driving a car with sbc pump failure. We could have taken off a bridge or thrown into a swamp or put someone else in danger. This problem cannot be fixed at any auto shop, it has to be towed to the dealer, from wherever you are stuck and only dealer can fix it. Dealer said mfr, will not assist in repair because it is past 10 years. And we have to pay $2350. There were two recalls in 2004/05 regarding sbc pump,but mercedes benz has conveniently designed a 10 year warranty to their advantage and dealers advantage. When they know all cars equipped with it, is guaranteed to fail in 10 -15 years and in some cases, even before that. It was not court ordered or govt. Ordered, but set up by them for them. Once there was a recall, there should have been lifetime warranty on these. It is a safety issue. Tried negotiating with mbusa to reimburse, but they refused. And they refused to give me in writing about the refusal or anything related. After paying to fix it, they don't even install a new unit, they install a re manufactured unit. They threaten you with core charges for the old part and recycle again for the next customer. When i left the dealer ship, i had this feeling like i was set up and mugged by benz/dealer, since they were expecting it. Since they have discontinued sbc pump,they know it has a problem, but they never admit it. When they call back they don't even leave message with any substance. They expect you call back and they will deny it over the phone or do some tap dancing. They will stone wall you, play dump or talk to you like a 5th grader. They are so guilty that they try to cover every track and watch what they say, what they do and what they write. |
| Vehicle Mileage at Failure | 54000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | DORAL, FL |
| VIN pattern | WDBUF70J54AXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 8 |
| Drive train type | RWD |
| Transmission type | |
| Vehicle speed | 55 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |